Tqniya Helpdesk
Product:
Type:
Customer support
Locale:
Arabic, Egypt
Live:
helpdesk.tqniya.com
Tickets, SLAs, and a knowledge base for Arabic support teams
We stood up the helpdesk stack on the same server as the rest of Tqniya, then replaced every customer-facing string, logo, and PWA label with Tqniya Helpdesk. Welcome copy, favicon, and brand settings all point at Tqniya.
The operational work is the product: ticket queues, SLAs, knowledge base articles, and agent replies in Arabic. Demo access is on helpdesk.tqniya.com so a buyer can see the real desk, not a screenshot of another brand.
- Agent desk and customer portal
- SLA and assignment workflow
- Knowledge base for repeat questions
- Tqniya name and logo throughout
What we delivered
01
Scope
Support desk for tickets, SLAs, and self-service.
02
What we shipped
Hosted Arabic helpdesk with Tqniya branding.
03
Who uses it
Support agents and the customers they serve.
04
Outcome
A named Tqniya product, not a generic vendor demo.
The work
Tqniya Helpdesk is live. Staff log in, customers open tickets, and the brand on screen is Tqniya.
